National Consumer Helpline NCH

The National Consumer Helpline (NCH) application serves as a user-friendly platform for registering consumer grievances effectively, operating in tandem with the established web portal. Aimed at empowering customers and providing an avenue for dispute resolution, it facilitates user registration and complaint filing, offering a seamless digital experience right from the initial sign-up to the eventual complaint tracking.

Individuals can easily create an account by providing necessary details and verifying their email, which earns them a unique user ID and password. This account enables consumers to submit detailed grievances – attachments included, if applicable – right from their mobile devices.

What sets it apart are its additional resources. Users can access a wealth of consumer awareness materials, which enhance their understanding of consumer rights and responsibilities. Moreover, contact information for Consumer Commissions across various levels can be found, simplifying the process of seeking redress if needed. A compilation of important links to relevant sites enriches users' knowledge bases.

Once a grievance is lodged, a unique docket number is issued for the user to follow the status of the complaint. Real-time updates provided by the concerned entity ensure transparent progress tracking. Users are also kept informed through automated email notifications regarding their complaints.

The platform is designed as a robust solution for consumer support, showcasing commitment to consumer satisfaction by reminding the resolution agencies regularly to accelerate the grievance redressal process. Embracing this app translates into a more empowered stance in addressing and resolving consumer-related issues efficiently. However, contents of external links provided within are not under the purview of the Department of Consumer Affairs, and reproduction of material from the portal is subject to prior approval by the said department.